Privacy-Policy


Privacy Policy

Effective Date: July 1st, 2025
Last Updated: January, 2026

PEPSMITH LLC (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining transparency about how we collect, use, and safeguard your personal information. By using our website, products, or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information:

  • Name, email address, phone number

  • Billing and shipping addresses

  • Payment information (processed securely via third-party payment providers)

Technical & Usage Data:

  • IP address, browser type, device data

  • Website behavior, clicks, and page visits

  • Referring URLs and time spent on pages

Marketing & Communication Preferences:

  • Opt-in status for promotional emails or texts

  • Responses to marketing campaigns

Cart and Session Data:

  • Items placed in your cart, including if a cart is abandoned

  • Session behavior used to trigger reminder messages

2. How We Use Your Information

We use collected data to:

  • Process and fulfill orders

  • Provide and improve customer service

  • Send order confirmations and shipping updates

  • Send marketing messages with your explicit consent

  • Detect fraud and comply with legal obligations

3. Marketing Communications (Email & SMS)

By submitting your email or phone number, you agree to receive:

  • Promotional offers via email and/or SMS

  • Order-related updates such as confirmation and tracking messages

SMS Data Use & Consent:

When you provide your phone number, you consent to receive SMS messages related to your interactions with PEPSMITH. These may include order confirmations, shipping updates, and cart reminder messages.

Your phone number is securely stored and used solely for communication as described. We do not share SMS opt-in data or consent with third parties, except our SMS service provider for message delivery.

Opt-Out Options:

  • Click the unsubscribe link in any promotional email

  • Reply “STOP” to any SMS to opt out of further messages

Note: Opting out of marketing messages does not affect your ability to receive essential order-related or legal communications.

4. Data Protection & Security

We use industry-standard security measures, including:

  • SSL encryption for secure data transmission

  • PCI-compliant payment processors

  • Restricted internal access to customer data

While we take every reasonable measure to protect your information, no system is 100% secure. By using our services, you acknowledge and accept the inherent risks of internet-based transactions.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share information as necessary with:

  • Payment processors (e.g., Shopify Payments, Square)

  • Shipping and logistics partners

  • Email and SMS platforms (e.g., Klaviyo)

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also share data when required by law or necessary to protect legal rights.

6. Cookies & Tracking Technologies

We use cookies and related technologies to:

  • Enhance website functionality

  • Personalize your browsing experience

  • Analyze site traffic and performance

We also use cookies to help keep track of items in your shopping cart, including when a cart is abandoned. This information may be used to send cart reminder messages via SMS or email.

You can manage or disable cookies in your browser settings. By using our site, you consent to our use of cookies as outlined here.

7. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated data

  • Request deletion of your data, subject to legal retention

  • Request a copy of your data in a portable format

  • Object to or restrict certain processing activities

If you are a resident of the European Union (GDPR) or California (CCPA), you may have additional rights.

To make a privacy-related request, email us at support@pepsmith.com. We respond to verified requests within 30 days.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or tax obligations. Afterward, we securely delete or anonymize the data.

9. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before sharing personal information.

10. Children’s Privacy

We do not knowingly collect or solicit personal information from individuals under 18 years of age. If we discover such data has been submitted, it will be promptly deleted.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of our services constitutes acceptance of those changes.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the State of Texas and the United States. By using our website, you agree to submit to the exclusive jurisdiction of courts located in Williamson County, Texas for any disputes.

13. Contact Information

Pepsmith LLC
Jordan, MN
📧 support@pepsmith.com