Effective Date: July 2025

At PEPSMITH, we prioritize speed, accuracy, and transparency in our shipping practices. This policy outlines everything you need to know about delivery timelines, carrier options, and our responsibilities.

1. Complimentary Shipping

We offer free standard shipping on all domestic U.S. orders. 

2. Same-Day Shipping Cutoff

Orders placed before 1:00 PM Central Standard Time (CST) on business days are typically shipped the same day. Orders received after 1:00 PM CST are shipped on the next business day.

We strive to process and fulfill orders as quickly as possible, but same-day shipping is not guaranteed during high-volume periods, holidays, or due to unforeseen logistics issues.

3. Expedited Shipping Options

For faster delivery, customers may select upgraded shipping methods at checkout:

• UPS Next Day Air

• UPS Second Day Air

• USPS Priority Mail Express

Shipping speed is determined by your chosen service and destination. All delivery timelines are estimates provided by the carrier.

4. Carrier Selection & PO Boxes

We ship using UPS and United States Postal Service (USPS).

Important:

• UPS cannot deliver to PO Box addresses.

• Customers using a PO Box must select a USPS option to avoid shipping delays or returned packages.

5. Tracking & Delivery Confirmation

Once your order is shipped, you will receive a tracking number via email. This number can be used to monitor your shipment’s progress directly through the carrier’s website.

If tracking shows a package as delivered but you did not receive it, please contact the carrier directly before reaching out to our support team.

6. Shipping Liability Disclaimer

PEPSMITH is not responsible for:

• Carrier delays, errors, or lost/stolen packages

• Delivery to incorrect addresses due to customer error

• Weather-related delays or force majeure events

• Customs delays or international transit issues (if applicable)

While we will always assist in tracking or escalating issues with carriers, we cannot offer refunds for shipping problems beyond our control.

7. Address Accuracy & Order Review

Please ensure that all shipping information is accurate at checkout. Incorrect addresses may lead to delivery issues, return-to-sender fees, or restocking delays. If you realize there is an error, contact us immediately after placing your order.

8. Questions?

For questions related to your shipment, expedited services, or tracking issues, please contact us at: 📧 support@pepsmith.com

We appreciate your trust and work diligently to ensure your order arrives promptly and securely.

© 2025 PEPSMITH. All rights reserved.