Return-Policy

Refund policy

Effective Date: July 2025

At PEPSMITH LLC, customer satisfaction and product quality are our top priorities. We stand behind the integrity of our research compounds and offer a fair return process to protect both your confidence and our compliance standards.

1. 30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on all eligible orders. If you are not satisfied with your purchase, you may return the item(s) within 30 days of the original purchase date for a full refund.

2. Return Eligibility Requirements

To qualify for a refund:

  • Items must be returned unopened, unused, and in original condition

  • Items must be received within 30 days of the purchase date

  • Returned products must be in their original packaging with security seals intact

Due to the sensitive nature of research chemicals, opened, tampered, or used products are not eligible for return or refund.

3. How to Initiate a Return

To start a return, please contact us at: 📧 support@pepsmith.com

Provide your order number and reason for return. Our team will respond with return instructions.

Return shipments should be addressed to:

PEPSMITH LLC
Jordan, MN 55352

4. Refund Processing

Once your return is received and inspected:

  • You will be notified by email of your refund status

  • Approved refunds are issued to the original form of payment within 5–7 business days

Shipping charges for expedited services are non-refundable, unless the return is due to an error on our part.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please email us within 48 hours of delivery with clear photos. We will work quickly to resolve the issue and, if necessary, ship a replacement at no cost to you.

6. Final Notes

PEPSMITH reserves the right to:

  • Refuse returns that do not meet the eligibility criteria

  • Deny returns suspected of policy abuse or fraudulent activity

We appreciate your understanding and cooperation as we maintain strict standards around product quality and compliance.

© 2025 PEPSMITH LLC. All rights reserved.